We are now recruiting for our client, a 4* star Lodge and Spa based in Magaliesburg, Gauteng for a Reservations Manager Job Purpose To oversee and manage the reservations department, ensuring optimal occupancy, revenue maximisation, and exceptional guest service standards aligned with a four-star lodge & spa experience. The Reservations Manager is responsible for managing booking systems, distribution channels, forecasting, reporting, and ensuring seamless communication between reservations, front office, sales, and operations teams. Key Responsibilities 1. Reservations & Revenue Management · Oversee all reservations (direct, OTA, corporate, group, spa packages). · Ensure accurate and timely processing of bookings. · Manage room inventory, rate loading, and availability. · Monitor daily pickup, occupancy, ADR, and RevPAR. · Implement yield and pricing strategies in collaboration with management. · Manage OTA platforms (e.g., Booking.com, Expedia) and channel manager systems. · Control allotments and contracted rates. 2. Guest Experience & Service Standards · Ensure all guest enquiries are handled professionally and within response time standards. · Personalise bookings (special occasions, spa packages, dietary needs). · Manage VIP reservations and special requests. · Resolve booking-related guest complaints promptly and effectively. 3. Systems & Administration · Oversee Property Management System (PMS) accuracy. · Ensure all reservation records are updated and compliant. · Generate daily, weekly, and monthly reports. · Maintain filing systems and reservation documentation. · Conduct regular system audits to prevent overbookings. 4. Team Leadership · Supervise and train reservations staff. · Develop SOPs for reservations processes. · Conduct performance reviews and training needs analysis. · Ensure coverage during peak seasons and high-demand periods. 5. Financial Control · Forecast occupancy and revenue. · Assist with budgeting and rate strategy. · Monitor commission payments and OTA reconciliations. · Minimise no-shows and cancellations through policy enforcement. 6. Sales & Marketing Collaboration · Work closely with Sales & Marketing on promotions and packages. · Assist with spa and accommodation bundling strategies. · Analyse booking trends and market segments. · Support local and international travel agent relationships. --- Minimum Requirements Qualifications · Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related field. Experience · Minimum 3–5 years’ experience in reservations or front office in a 4-star or 5-star property. · At least 2 years in a supervisory or managerial role. · Experience within lodge, boutique hotel, or spa environment advantageous. Technical Skills · Proficient in PMS (e.g., Apex, Opera, Protel, NightsBridge, etc.). · Strong knowledge of OTA platforms and channel managers. · Advanced Microsoft Excel skills. · Revenue management knowledge. · Understanding of South African hospitality market. Personal Attributes · Strong attention to detail. · Excellent communication skills (verbal and written). · Strong organisational and time-management skills. · Analytical mindset. · High level of professionalism and guest focus. · Ability to work under pressure and during peak periods. Key Performance Indicators (KPIs) · Occupancy % · ADR (Average Daily Rate) · RevPAR · Response time to enquiries · Booking accuracy rate · OTA ranking performance · Guest satisfaction scores related to reservations process Advantageous · Knowledge of spa reservations integration. · Experience in luxury leisure market. · Familiarity with Magaliesburg tourism and wedding/conference market. To apply please mail your full updated cv with contactable references to admin1@cedar-wood.co.za

We are now recruiting for our client, a luxury 5* lodge based in the Eastern Cape for a Lodge Manager The Lodge Manager will be responsible for the overall operation, guest experience, and financial performance of the lodge Requirements

• Relevant qualification in Hospitality

• Minimum 3–5 years’ experience in hospitality, with management experience preferred.

• Strong leadership, financial, and operational management skills.

• Excellent communication and guest service abilities.

• Computer literacy and knowledge of reservation systems.

• Ability to work flexible hours and, where required, live on-site.

• Salary R 15 000 to R 18 000 DOE

To apply send your full updated cv with contactable references, and copies of qualifications to admin1@cedar-wood.co.za

Job Specification

Position Title: Front Office Manager

Department: Front Office Reporting To: General Manager Employment Type: Full-Time

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Role Overview

The Front Office Manager is responsible for overseeing all front office operations to ensure exceptional guest experiences, operational efficiency, and strong interdepartmental coordination. This role combines operational leadership, guest relations, revenue optimisation, financial oversight, and team management. The successful candidate will uphold high hospitality standards while actively driving occupancy, revenue growth, and service excellence.

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Key Responsibilities

1. Guest Service & Front Office Operations

• Deliver a professional, welcoming guest experience from arrival to departure.
• Oversee efficient and accurate check-in and check-out procedures.
• Manage guest inquiries, requests, and complaints promptly and professionally.
• Supervise reservations, room allocations, and guest registration processes.
• Ensure seamless coordination of guest services across departments.
• Maintain high customer satisfaction standards and confidently manage challenging guest situations.
• Act as Duty Manager when required.

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2. Staff Management & Development

• Lead, supervise, and support front office team members (reception and guest services).
• Prepare duty rosters and manage departmental workflow.
• Conduct regular team meetings and structured training sessions.
• Coach and develop staff to enhance performance and service standards.
• Manage performance reviews and disciplinary procedures when necessary.
• Oversee departmental payroll administration.

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3. Communication & Coordination

• Serve as the primary liaison between guests, operational departments, and senior management.
• Facilitate clear and effective communication across all departments.
• Coordinate service delivery to ensure smooth daily operations.

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4. Financial & Administrative Management

• Monitor daily financial transactions and prepare daily revenue reports.
• Manage and control departmental budgets.
• Balance and reconcile cash transactions and petty cash.
• Submit weekly invoices and financial documentation to the finance department.
• Conduct monthly reconciliation of card transactions.
• Ensure accurate and timely completion of all reports and administrative tasks.
• Ensure procurement activities remain within approved budgets.

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5. Revenue & Reservations Management

• Monitor direct rental and hospitality industry trends.
• Manage forecasting, pricing strategies, promotional offers, and revenue targets.
• Maintain a thorough understanding of rate structures and online booking platforms.
• Optimise occupancy through effective reservation management and yield control.
• Identify opportunities to enhance room revenue and guest spend.

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6. Compliance & Operational Control

• Ensure compliance with company policies, procedures, and operational standards.
• Audit and monitor cash-handling procedures.
• Respond effectively to emergencies and operational challenges.
• Maintain awareness of applicable operational rules and safety regulations.

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7. Digital & Pre-Arrival Communication

• Review and update property information across online platforms.
• Maintain accurate, professional pre-arrival communication documentation.
• Ensure digital communication with guests is consistent and aligned with brand standards.

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Internal & External Liaison

Works closely with:

• Reception
• Housekeeping
• Maintenance
• Security
• Entertainment / Guest Activities
• Finance Department
• Senior Management

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Skills & Technical Requirements

• Strong knowledge of Property Management Systems (PMS).
• Understanding of timeshare processes, exchanges, and related principles (where applicable).
• Proficiency in Microsoft 365 (Word and Excel required; Publisher advantageous).
• Familiarity with digital communication platforms (e.g., WhatsApp Business).
• Strong administrative and reporting capabilities.
• Sound financial literacy for reporting and reconciliations.
• Ability to manage departmental budgets effectively.
• Knowledge of reservations systems, forecasting, and booking platforms.
• Understanding of hospitality rate structures and revenue strategies.
• Proven team management capability, including scheduling and disciplinary procedures.

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Qualifications & Experience

Required:

• Relevant experience in hospitality or front office management.

Advantageous:

• Health & Safety Certification.
• First Aid Certification.

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Personal Attributes

• Professional appearance and high personal presentation standards.
• Strong leadership presence with excellent interpersonal skills.
• Calm, solution-oriented approach under pressure.
• Excellent organisational and time-management skills.
• Ability to handle emergencies and difficult situations with professionalism.
• Respectful and collaborative leadership style aligned with organisational values.

Please forward applications to cameron@cedar-wood.co.za

We are looking for a highly organised, detail-obsessed professional to manage the day-to-day guest and reservations flow of our clients Route 62 & Cape Town property. We Don’t Need Help. We Need Excellence. We need someone to be the Quiet Force Behind Every Perfect Arrival. This is not a junior admin role. It requires ownership, initiative, and sharp problem-solving ability. Required Qualifications: 🎓 Experience Required * 2–5 years’ experience in hospitality admin, guesthouse operations, or property management * Experience managing booking platforms (Airbnb, Booking.com, Nightsbridge or similar) * Working knowledge of basic bookkeeping and accounting software * Strong written and verbal English * High digital literacy * Proficiency on Apple Mac highly advantageous What You’ll Manage * Guest bookings from confirmation to check-out * All guest communication and special requests * Coordination of housekeeping and linen services * Ensuring the Cape Town property is fully prepared for every arrival * Basic bookkeeping, reconciliations, and payment tracking * Handling operational issues calmly and efficiently * Assisting with additional travel requests e.g. activities and transfers The Type of Person Who Thrives Here Are: * Extremely detail-focused — small things never slip past you * An independent self-starter who does not need micromanagement * Proactive and solutions-driven * Comfortable making decisions and taking responsibility * Naturally organised and structured * Calm under pressure and able to problem-solve practically You do not wait to be told what to fix. You notice, act, and resolve. Only applicants who meet the experience requirements will be considered. If you take pride in running a tight, beautifully organised operation and enjoy being the person who makes everything work seamlessly behind the scenes, we would love to hear from you. Please send applications with your CV and a short motivation with 5 reasons why you believe you make a great candidate. Also tell us what dream destination you have always wanted to travel to and why.   Forward the required CV, Motivation with reasons to ronel@cedar-wood.co.za  

Property Reservations Executive – Job Specification About the Property This luxury safari destination is situated on the edge of the Kruger National Park within the world‑renowned Sabi Sand Nature Reserve. Role Overview The Property Reservations Executive is responsible for managing reservation enquiries and bookings for repeat and new guests. The role requires timely, accurate, and service‑driven communication with the goal of meeting or exceeding reservation targets while maximising all sales opportunities. What You Need to Have Qualifications & Experience Excellent written and verbal communication skills Strong command of the English language Minimum 3 years’ experience in a similar role, ideally within the safari lodge or luxury hospitality sector Strong interpersonal skills Proficiency in reservations systems and general computer literacy Solid financial awareness and accuracy in handling payments and invoicing Behaviours & Skills Warm, personal approach with a strong commitment to guest service High sense of ownership and pride in delivering exceptional experiences Professional telephone and email etiquette Strong sense of responsibility and reliability Proactive, solutions‑driven, and aligned with business interests Able to work independently and as part of a team Calm under pressure and naturally inclined to go the extra mile Excellent multitasking, organisational, and administrative abilities Strong attention to detail, accuracy, and efficiency Flexible, adaptable, and willing to assist where needed Assertive, confident, and eager to learn Positive attitude with a sense of fun Realistic expectations of remote bush‑based living Key Responsibilities Responding to enquiries via phone and email within agreed turnaround times Providing accurate information on room types, availability, packages, and special offers Checking availability and securing bookings Managing provisional reservations and follow‑ups Issuing invoices, processing payments, and sending confirmations Booking flights and transfers as required Resolving reservation‑related issues promptly and professionally Assisting guests with amendments or cancellations Coordinating with lodge operations to manage changes, delays, or overbookings Actioning guest requests such as excursions, spa treatments, and special arrangements Maintaining and updating the reservations database Creating and managing guest profiles, especially for VIP and repeat guests Building strong rapport with guests and welcoming them on arrival Hosting site inspections for trade partners and special groups Employment Package Permanent position Basic monthly salary (discussed during interview) Live‑in furnished accommodation (may be shared) Please forward applications to cameron@cedar-wood.co.za #LuxuryHospitalityCareers #SafariLodgeJobs #KrugerCareers #ReservationsExecutive #SabiSandJobs